I had great customer service at the parts counter if it wasnt for the parts and accessories I wouldnt even leave a 4 star it would probably be 2 or 3 stars if it depended on the sales department I bought a new motorcycle told them what I was wanting and also informed them it was my first bike the only thing they showed me was where the vin number was nothing else they didnt tell me when my first oil change was or anything. They just wanted me to get the bike and get me out of the door and nothing else.